Skip to Content

Privacy Policy

Frequently asked questions

Here are some common questions about our company.

Experienced Instructors – Patient and professional trainers

✔️ Flexible Scheduling – Lessons available on weekdays, weekends & public holidays

✔️ Test Preparation – Get ready for your driving test with our express test packs

✔️ Great Discounts – Save more with our lesson packages

You can reach us by filling our form or  by emailing us at  info@licencelounge.com.au calling +61 466 930 428, or using the live chat on our website. Our dedicated team is available in business hours  to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Refund & Cancellation Policy – Licence Lounge Driving School

At Licence Lounge, we strive to provide high-quality driving lessons while ensuring fairness and flexibility for our students. Please review our refund and cancellation policy below:

1. Lesson Cancellations & Rescheduling

  • Cancellations or rescheduling must be made at least 24 hours in advance to avoid a cancellation fee.
  • Cancellations made within 24 hours of the scheduled lesson will be subject to a 50% cancellation fee.
  • No-shows or cancellations made within 3 hours of the lesson will be charged the full lesson fee.

2. Refund Policy

  • Refunds are only available for unused lesson packages and must be requested within 14 days of purchase.
  • A processing fee of 10% may be deducted from the refund amount.
  • Refunds will be processed within 7-10 business days from the date of approval.
  • No refunds will be issued for lessons already completed.

3. Driving Test Cancellations

  • If a test package is canceled at least 48 hours in advance, a partial refund may be issued after deducting administrative costs.
  • If a test is canceled due to student negligence (e.g., forgetting required documents or being unfit to drive), no refund will be issued.

4. Expiration of Lesson Packages

  • All lesson packages must be used within 6 months of purchase. Any unused lessons beyond this period will be forfeited, and no refund will be provided.

5. Exceptional Circumstances

  • In cases of medical emergencies or other valid reasons, students may request a reschedule or refund by providing supporting documentation.
  • Licence Lounge reserves the right to approve or deny such requests on a case-by-case basis.

6. Policy Agreement

  • By booking a lesson with Licence Lounge, you agree to abide by the above refund and cancellation policies.
  • Licence Lounge reserves the right to amend this policy at any time.


📍 For Refund Requests & Inquiries:

📞 Call or WhatsApp: +61 466 930 428 

📧 Email: info@licencelounge.com.au

🌐 Website: www.licencelounge.com.au